About CBE Group
Founded in 2008, CBE Group Online Payment System powers paycbegroup.com — our official consumer lending platform. This careers site is our authorized portal for hiring the Asset Recovery team that traces and locates delinquent borrowers from that platform.
Who We Are
CBE Group Online Payment System provides personal loans, installment credit, and online payment solutions through www.paycbegroup.com — our official digital lending platform used by millions of consumers across the United States. Since our founding, we've originated over $2.1 billion in consumer credit through the paycbegroup.com system.
With growth comes responsibility. A percentage of every portfolio eventually enters delinquency — borrowers who miss payments, ignore contact attempts, change addresses without notice, or actively refuse to honor their loan agreements. When standard collection channels fail, our Asset Recovery Division deploys.
Established in 2014, the Recovery Division now employs over 1,200 field agents, skip trace specialists, and regional coordinators operating in 38 states. Our team locates non-responsive borrowers, verifies their current whereabouts, and provides the intelligence our Resolution Team needs to re-establish contact and recover outstanding balances.
Accountability
Every loan is a contract. We ensure borrowers who refuse to pay are located and held to their obligations.
Compliance
All recovery operations follow FDCPA, state regulations, and CBE's strict ethical field conduct policies.
Precision
Accurate locates and thorough field reports are the foundation of successful account resolution.
Results
Our 72% field locate success rate and $180M+ annual recovery volume speak to our operational effectiveness.
CBE
group — Asset Recovery Division
How the Recovery Division Works
From the moment a loan goes delinquent to final account resolution, our multi-stage recovery pipeline ensures no case falls through the cracks.
Stage 1 — Automated Collections
When a payment is missed, automated SMS, email, and phone campaigns begin. Most borrowers resolve at this stage. Accounts unresponsive after 60 days advance to Stage 2.
Stage 2 — Skip Trace & Field Locate
Non-responsive accounts are assigned to skip trace specialists and field recovery agents. Teams use databases, public records, and on-site verification to pinpoint borrower locations.
Stage 3 — Resolution & Recovery
Once a borrower is located, our Resolution Team re-establishes contact, negotiates payment plans or lump-sum settlements, and closes the account. Field agents receive bonuses on successfully resolved cases.
CBE Recovery Portal
Our proprietary case management system assigns accounts, tracks agent activity in real time, and generates compliance-ready audit trails for every field interaction.
CBE FieldTrack Mobile
Agents use our mobile app to log visits, capture geo-tagged photos, submit reports, and communicate with coordinators — all from the field.
Intelligence Database Network
Access to LexisNexis, TLOxp, credit headers, utility records, DMV data, and social footprint analysis tools for skip tracing operations.
Compliance & Training Center
Every employee completes FDCPA certification, state-specific compliance training, and quarterly ethics refreshers before handling live accounts.
From Application to First Assignment
Our streamlined recruitment process gets qualified candidates trained and in the field within 3–4 weeks.
Application Review
HR reviews your submission, verifies basic qualifications, and schedules a phone screening with a recruitment specialist.
Interview & Background Check
Virtual or in-person interview with the hiring manager. Background check, driving record review, and drug screening initiated.
Paid Training Program
Two-week onboarding at our regional training center covering FDCPA compliance, skip trace methodology, field protocols, and CBE Recovery Portal certification.
Territory Assignment & Go-Live
Receive your territory assignment, company equipment, and first case file batch. A senior agent shadows your initial field visits.